Frequently Asked Questions
autmn goes across India and around the world. Wherever you are, we’ll do our best to bring autmn to your doorstep.
Yes. If you’d like to place an international order, simply get in touch with our Customer Support on WhatsApp(+91 9360945270). Our team will assist you with shipping options, delivery timelines and any applicable charges based on your destination.
Yes! Shipping is on us. Every autmn order is delivered with FREE shipping across India, so you can simply enjoy shopping. we’ll take care of the rest.
In a few rare cases, deliveries to remote or difficult-to-service locations may attract an additional shipping fee. If applicable, this will be clearly displayed during checkout before you complete your purchase.
Delivery timelines vary depending on your location and courier network. Estimated delivery details will be shared once your order has been dispatched.
We want you to love every autmn piece. If you’ve received an item that requires our attention, our team will be happy to review your request in accordance with our Exchange Policy. Please contact us within the timeline mentioned in our policy so we can assist you promptly.
Refunds are handled in accordance with our Refund Policy. Where applicable, approved refunds are processed back to the original payment method.
As soon as your order is dispatched, we’ll share your tracking details via email or WhatsApp, making it easy to stay updated until it reaches you.
Every product page includes a detailed Size Guide to help you find your perfect fit. If you’d like personalised sizing assistance, our team is always happy to help before you place your order.
Yes. We offer Partial Cash on Delivery (COD) for eligible locations across India. A 50% advance payment is required to confirm your order, with the remaining 50% payable at the time of delivery with applicable charges (149₹). COD availability is subject to your delivery PIN code and will be shown during checkout.
Every order is thoughtfully prepared before it leaves our studio. Our standard dispatch timeline is 2-4 working days. Once your order is on its way, you’ll receive tracking details so you can follow its journey
Every product page includes a detailed Size Guide to help you find your perfect fit. If you need personalised sizing assistance, our team is always happy to help before you place your order.
Yes. All payments made through our website are processed via secure and trusted payment gateways, ensuring a safe shopping experience.
We accept UPI, Credit Cards, Debit Cards, Net Banking and Partial Cash on Delivery for eligible locations.
Some styles may return, while others remain exclusive to a collection. Follow our official channels to stay informed about restocks and new launches.